Dear Valued Customer:
Our industry is based on celebrations. As the COVID-19 (Corona Virus) develops and moves around the country, it could have an impact on events in your area. We urge you to have the discussions up front with your customers about cancellations and responsibilities.
When you place an order with us, we are holding these items for you and are unable to fill other requests for the same days. we are assuming that you have had the discussion with your client and have taken appropriate steps to protect your business: contracts, deposits, insurance. Moving forward, We will accept cancellations on stock items if they are received 21 days before delivery.
Respectfully, if an event is cancelled closer to the event date we believe that is a discussion between you and your customer, and we will expect payment for the order.
We hope this virus will be less serious than anticipated. Regardless, we think this virus may have at least a short-term economic impact on our industry. We feel a great deal of responsibility to our customers and to our staff. If we are prudent and thoughtful we can all weather this storm --- if not undamaged at least seaworthy.
The Luxe Event Team