DELIVERY LOCATIONS
FAQS
-
Do you have a showroom?We do offer appointments to clients in our warehouses by appointment only. -
Do you have printed marketing material?Luxe Event Rentals always strives to offer our clients the latest options and set the trend for events, we are constantly updating our collection and the best way to view all our product offerings is on our web site.
-
Which cities do you service?Luxe Event Rentals can service events nationwide from our various warehouses across the USA with a minimum order.
-
Does Luxe Event Rentals offer Delivery & Pick Up Services?Luxe Event Rentals trained crew will delivery, pick up, and install the items as per your request. Trucking fees will billed according to location, schedule, and other event details.
-
Will you deliver/pick up at specific times?We know that event load in/load outs are a stressful process, and you do not want to wait around all day for your delivery. Our standard load in/load out times are within a two hour time frame.
-
Can we pick up items ourselves?Certain items are available for will call. Hours for will call are 9am-noon, Monday - Friday.
-
What forms of payment do you accept?Clients can pay via check, credit card, or direct deposit. Luxe Event Rentals accepts all major credit cards. Payment in full is due prior to delivery.
-
What are your payment terms?A deposit of 50% and signed contact is due to hold the date, the balance shall be paid at least 14 days prior to delivery.
-
What if I need to cancel my order after signing the contract?Orders may be canceled up to 21 days prior to delivery with full refund. Cancellation within 21 days and prior to loading is subject to 30% staging fee. Custom furniture and orders already loaded for delivery are not subject to cancellation and will require full payment.
-
What happens if an item arrives damaged on site?Sometimes an item may get damaged in transit. Luxe Event Rentals will make best possible effort to remedy the situation as soon as discrepancies are reported. However, Luxe Event Rentals shall not be liable to lessee for any loss, damage or liability resulting from the use of its rental property or from the condition of said property.
-
What happens if an item gets damaged on site.Any damage to the Furniture, or missing items of Furniture, which were not included in the delivery slip will be noted at pick up. Within 30 days following the Furniture removal, Luxe Event Rentals shall provide an itemized invoice for repair or replacement cost. Client shall pay the amount submitted by Luxe Event Rentals within 30 days of receipt.